The unthinkable happened on our recent flight to Thailand – my double stroller was broken and in a state where it couldn’t be used! We delivered it safely to the gate for our flight but on arrival the chassis had been snapped.  Unfortunately it happened on the way to our destination so I was without a stroller for the entire trip. I never intended to use the stroller in Thailand as the environment isn’t really suited to it, but we desperately needed it once we hit Singapore. Managing a 1 year old and 2 year old and trying to see and do lots of things in Singapore without a stroller is next to impossible for us  – a BIG thank you to my friend Kathryn for loaning us two prams while we were in Singapore. You helped to make our trip 100% easier and more enjoyable!

So what can you do if your strolleris broken on a flight? Well here is the process that we went through to try and get compensation for our broken stroller.

  • We immediately notified the airport and airline when we discovered the break in the pram. We didn’t realise until we arrived at our resort that it had been broken as we’d placed the stroller (closed) on a trolley with all our luggage. A future tip, always open up or reassemble your pram at the baggage carousel and check it carefully as it is easier to demonstrate that the damage occurred during the flight.
  • After speaking with our airline we then submitted an email to their claims department with all the details of the break including a photo and luggage ticket. We subsequently had to visit the airport to fill in a damage report and were then advised that the outcome would take a few weeks.
  • A couple of weeks later the airline acknowledged our claim but wanted further information: they required a copy of the purchase receipt or certificate of purchase. We of course didn’t have the original receipt so had to visit the store we bought the stroller from to get a certificate of purchase which included information such as the brand/size/model/serial number, value of the stroller and date of purchase. Lucky for us the store was happy to help and supplied us with all the necessary information.
  • We were fortunately reimbursed 80% of the cost of our stroller (the 20% deductable being on account of depreciation).

A couple of things to consider in the future if we’re travelling with our stroller and don’t want it damaged:

Thank you for reading!

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Hi, I'm Lisa. Welcome to Baby Loves to Travel, a resource about our adventures travelling the world. Baby Loves to Travel offers helpful travel tips and reviews, as well as advice on activities for kids in destinations around the world!

5 Comments

  1. That’s terrible that you had that arrived to a broken stroller, but thank you for sharing how you handled it. I’m glad it all worked out!

  2. This makes me even happier that I bought that cheap umbrella stroller before our first trip to China. I always wondered if it was worth it since we had two other strollers at home, but now I know it was the right move. What a nightmare it would have been to deal with. And you are right, Singapore with no strollers would be unthinkable. You just can’t carry hot toddlers through that humidity and have fun. Thanks for linking up to #travtipstues today!

  3. Or have it wrapped in clear plastic at the wrapping counter at the airport, which we did for single lightweight umbrella stroller 🙂

  4. Thanks for the advice. This is always my biggest worry. I honestly thought that the airlines had no liability and I would just be up a creek if it broke. Good to know their is a way to get some of your money back and good to have tips on how to deal. I actually keep a stroller and a car seats at my moms because we travel so often their, it makes life easier.

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